ThruTalk (Legacy) Help Center

Admin Resources 7

• Best Practices for Calling Program Admins
• Best Practices for Caller Organizers
• ThruTalk Glossary
• Changing Your View of a Dashboard
• Best Practices for List Loading

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Troubleshooting 14

• Step-by-Step Troubleshooting for Callers
• Caller Issue: Can't Access Login Page
• Caller Issue: Can't log in (Login ID/Password problems)
• Caller Issue: PIN Not Accepted
• Caller Issue: Sent Back to Login Screen

View all 14

Lists and Call Results 11

• List Strategy Options and Play Order
• Call Result Definitions and Usage
• Multiple Attempt Calling Overview
• Advanced Multiple Attempt Calling
• FAQ: "Recent" Call Results Drop-Down

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Reporting Settings 10

• Reporting Options: Sync vs CSV
• VAN API Key Instructions
• Setting up your VAN Integration / Syncing
• Mapping Survey Questions in the Script
• Understanding Your Nightly Reports

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Advanced Account Resources 2

• Setting Up ThruTalk (Legacy) Sync to S3, Drive, or Other Places
• Using Twilio for ThruTalk (Legacy) Caller IDs

Patch-Thru (Call Transfers) 3

• Patch-Thru
• How to Run a Patch-Thru: Steps for Admins
• Patch-Thru Results