NOTE: If you do not currently have access to this feature and wish to use Patch-Thru, or if you have questions about access, email support@thrutalk.io.
How to Run a Patch-Thru: Video (58 seconds)
Note: Watch Making Calls in ThruTalk (Legacy) to learn more about how to make calls.
Step 1
Click "Transfer" to access the call transfer options menu.
Step 2
The "Patch-Thru Options" popup window will show your options:
Step 3
The caller is live as soon as the Patch-Thru starts, so confirm your caller is ready to start speaking, then select the correct option and press "Dial". You will hear a beep to confirm the transfer call is going out.
Step 4
Once connected, your "Conference" pop-up will look like the screenshot below:
Step 5
Once you are sure the call was connected, click the "Leave Conference" button to leave the Patch-Thru and continue making calls. We recommend staying on the line for a few seconds before leaving to ensure that the transfer was successful.
Step 6
After leaving the conference, you will be able to select the appropriate term code on the left as you normally would.
Step 7
Then click "Save" to move on to the next call.
That’s it! Thanks for making calls and have fun transferring!