NOTE: If you do not currently have access to this feature and wish to use Transfers, or if you have questions about access, email support@thrutalk.io. If the admin console service page currently does not include a transfer button it means access needs to be requested.
Overview
You can transfer calls within a phonebook of preset transfer options. When enabled, the transfer option will appear on the screen while the caller is on a connected call.
Instructions
1. Click Transfer to access the call transfer menu.
2. Transfer Options screen will be presented to you with your present options like the screenshot below:
3. The caller will select the correct option and hit Dial to start connecting.
Note: You will hear audio tones during the transfer process while making a transfer. A single tone indicates you have connected to the transfer recipient, moved the customer or transfer recipient on or off hold, or reconnected back to the customer.