NOTE: If you do not currently have access to this feature and wish to use PatchThru, or if you have questions about access, email support@thrutalk.io. If the admin console service page currently does not include a Patch button it means access needs to be requested.
Overview
You can PatchThru calls within a phonebook of preset PatchThru options. When enabled, the PatchThru option will appear on the screen while the caller is on a connected call.
Instructions
1. Click PatchThru to access the call transfer menu.
2. PatchThru Options screen will be presented to you with your present options like the screenshot below:
3. The caller will select the correct option and hit Dial to start connecting.
Note: You will hear audio tones during the transfer process while making a transfer. A single tone indicates you have connected to the PatchThru recipient, moved the customer or PatchThru recipient on or off hold, or reconnected back to the customer.