The Caller ID


The Caller ID button is for updating the phone number and caller ID name that show on outgoing calls.


Notes: 

  • This will override the current caller id for all lists under your calling service including the primary calling list, run afters, and run together lists. If you have specific needs send in a support ticket with the details.
  • Must provide a full 10 digit caller ID number. If an incomplete number is sent in, we will use the last valid number.

In ThruTalk (New), there are no extra steps to set your caller ID. Phone numbers are purchased for use as caller IDs when you launch your campaign. Check out our new product or schedule a demo here!

Instructions

  1. Update the Phone Number. 
    • This update will go into effect tomorrow. 
    • It will go into effect today if:
      • Sent before call time begins
      • On new list upload if the new list is sent today
      • On next requeue for multiple attempt same day requeue lists
  2. Update the Caller ID Name
  3. Confirm you have permission to use the Caller ID name and number.
    • Caller ID name cannot misrepresent the campaign. It must be a name that could be represented by who answered that phone on a return call. 
      • Using a dedicated google voice number that sends to campaign employee with "SamforCongress" as the Caller ID name would be an acceptable use.
      • Using "Community Voting" as the Caller ID name would not be acceptable.
  4. Click "Update" to submit the request. You will receive an email to confirm the request has been received and again when it has been completed.
We recommend changing the caller id routinely to avoid being marked as spam by carriers. How often depends on your strategy for calling a single attempt or multiple attempt. For a single pass, we recommend changing the caller id for every 50,000 unique numbers. If you are calling the same people repeatedly using a single attempt or for multiple attempt calling, we recommend changing the caller ID every 3rd pass. You can change your caller ID in two ways: sending in a caller id change from your admin dash or sending the caller ID change on a Replace list. Carriers don't share why they might mark a caller ID as spam, and you may find with your universe that you need to change your caller ID more frequently.

See our guide on how to obtain caller ID numbers here.