Adding Your Strike List


A Strike List is a single-day list of numbers that will not be called even if they are on your loaded lists. 


Interested in a system that will allow you to add account wide 'do not call' contacts that do not expire and the option of exporting your DNC list? Check out our new tool NewTalk! Using this tool, you can add DNC contacts from the Do Not Call page, have callers add DNC contacts from the calling page, or use VAN-integration campaigns to sync DNC data. You can even export the DNC list when needed.


Common uses for strike lists:

  • During GOTV to remove lists of recent voters that are received mid-day
  • To remove people who were contacted another way (i.e. big door knock or social media push)
  • To fix an error in a loaded list without stopping calls (i.e. strike the wrong numbers instead of pulling and loading an entirely new list)


On your admin panel under Lists, find the option for Load a Strike List.

strike list

Instructions:

  1. Confirm your list is formatted correctly
    • Required formatting for the list:
      • One single column of full 10 digit phone numbers only - No additional columns
      • No header
      • Only numbers - no spaces or symbols
      • The file is a .csv (a real comma-separated file, not a renamed file of another type)
  2. Upload your strike list
  3. Add Strike List
    • You will receive an email to confirm the request has been received and again when it has been completed. Strike list requests are completed within 10 minutes of upload during calling hours.

Important Notes:

  • Strike lists should be sent including only numbers you do not want to be called on any of your calling services. Strike lists apply to all services you operate across your whole account, and therefore, remove a number from being callable across any of your active lists for the day the strike is requested.
  • A Strike List is loaded for the same day only. Strike lists expire at midnight. If you need to remove numbers from calling lists for an extended period of time, you should strike today and then upload a new calling list for tomorrow with those folks removed after calling is over.
  • If a strike list is sent in after the calling window for your service has ended (9 pm in your time zone), the strike list will be processed for the following day.
  • Be careful! Strike lists CANNOT be removed quickly once added. If you have loaded a strike list in error, contact support ASAP to see if there is a possible solution but the numbers might be struck until the strike list expires at midnight.