Are callers able to access the login page? 

Yes (continue)
No (go to article)


 



Are callers able to log in?


Are callers able to log in?

Yes (continue)
No (go to article)



 



Are callers able to call in?


Are callers able to call in?

Yes (continue)
No (go to article)



 



Are callers able to see the script?


Are callers able to see the script?

Yes (continue)
No (go to article)


 



Are callers able to move to next call?


Are callers able to move to next call?

Yes (continue)
No (go to article)



 



What other issues are callers experiencing?


What other issues are callers experiencing?



Long waits
Logged out

Double calling
Other