How to Check a Ticket's Status
In the ThruTalk Help Center, you can view the current status of a ticket by clicking the "Check Ticket Status" link.
By default, it shows "Open or Pending" Tickets. However, you can change the drop-down to "All Tickets" to see completed tickets in addition to uncompleted tickets or to "resolved or closed" to only view completed tickets.
Note: You can also click on the "Check Ticket Status" button on the ThruTalk (Legacy) service page to access this help center page: