Multiple Attempt Calling Overview


When using Multiple Attempt Calling, only uncontacted calls are reloaded at the start of calling hours. Numbers will be removed when the "Talked to Correct Person" or "Remove from list" call result is recorded with the target, no matter the result of that conversation. Calls with no call result (i.e. voice mail or no pickup) and calls with a "NEXT CALL - No Contact" call result will get reloaded to be attempted again in the future. 


 Call Result:
Talked to Correct Person No ContactRemove from listNo
 Answer
No Attempt
 Multiple 
Attempt:

Remove

Call Again

Remove 

Call Again

Keep in list


For most organizations, if you have the staff capacity, we recommend having a staffer upload new lists in Single Attempt more frequently, as opposed to doing Multiple Attempt calling (reducing the responsibility on callers to be perfectly accurate), and making sure you are regularly removing targets that have been contacted in other ways (i.e. door knocking, digital campaign, in-person events).

 

Important notes

  1. A multiple attempt strategy will not prioritize making first contact with all uncontacted numbers on additional attempts after the first day. Each day the list is reloaded it starts from the top, which means if you called half the list on day one, then on day two the same people from the previous day will be contacted for a second attempt before people lower on the list receive their first attempt. For this reason, using the multiple attempt strategy is only recommended for finishing the list or almost finishing it daily.
    1. Is your goal to reach out to each contact on your list once before moving onto additional attempts of calls? Instead of the multiple attempt strategy, you will want to use the single attempt strategy and review our guide on how to reach out to each contact once before another attempt for details on that process.
  2. To load a multiple attempt list for another attempt the same day, every person needs to finish their phone call from the previous attempt. Callers should keep calls short as the list is ending to ensure a quick reload. 
  3. Multiple attempt lists will be updated to single attempt overnight if a run after is sent. See List Strategy Options and Play Order for more details.

High Responsibility for Callers

Before moving forward with this strategy, you should confirm you understand that callers have a high burden of responsibility for selecting the correct call result with this strategy. 

 

Your program will need to be sure callers understand each call result option and how to correctly select the appropriate call result option. Incorrect selections will result in known bad numbers or previously contacted targets receiving multiple unnecessary call attempts. You can read more details about our call result options here



 Call Result:
Talked to Correct Person No ContactRemove from listNo
 Answer
No Attempt
 Multiple  Attempt Outcome:

Remove

Call Again

Remove 

Call Again

Keep in list


How to Request the Multiple Attempt Option

  1. Choose the Load a Call List option from your admin page. 
  2. Select multiple attempt in the List Strategy dropdown menu.
  3. Enter the total number of attempts to complete each day in the Daily Attempt Count field.

multiple attempt strategy selected

When It Is Recommended

The Multiple Attempt Strategy is generally recommended in the following situations:

  • During GOTV when you want to contact everyone on the list and don't mind multiple attempts of calls to get someone on the line since they are known supporters. 
  • Small universes where your volunteer capacity is going to be able to complete a majority of your list (and possibly additional attempts) each day and you don't have more numbers to load.
  • This is the best strategy for when you have a cleaned finite universe and want to attempt people multiple times until you talk to them.
  • This is also a good list strategy when you expect to make it through a list daily but are unable to send refreshed lists daily. 

See Advanced Multiple Attempt Calling for more strategic advice.