Service Reporting Settings


The Reporting Settings is for checking current options set for your service's reporting settings and making updates.

 


Instructions


Send Report to Emails

Enter an email address and click add email to add to nightly reports. Click remove next to an email address to remove one.


Nightly Reports begin running around 10 pm local time and you will receive the report shortly thereafter depending on the number of calls and the time required to run the report. 


Note: If talkreportarchive@getthru.io is removed from reporting settings, support will not be able to help with troubleshooting reporting issues. If our e-mail address is removed, support cannot help with any issues that resulted during that time. 


Change Reporting Results


Change Reporting Results is where you can view your current reporting type.


See more details here: Reporting Options: Full Sync vs CSV.


Current options are displayed as

  • Current Sync System: VAN or CSV
  • Current Authorization: VAN username: MyVoters or MyCampaign or none

Use Existing Reporting Method

  • Select Method: Options are VAN MyCampaign, VAN MyVoters, and CSV only
  • The API Key will be named VAN databaseName (committeeName).

Create & Use New Reporting Method

For Sync Only

  • Choose the Type - MyCampaign/MyMembers or MyVoters
  • Enter a VAN API Key

The API Key will be named databaseName (committeeName).


NOTES: If you are using VAN Sync - 

  • Answer mapping must be configured in your script. It's fast and easy to do (Step by Step Guide here). If you are switching systems, go back through each question to be sure it is mapped to a survey question/answer. 
  • Your integration must be set up and selected before uploading each call list.
  • If you choose to use our Sync Systems, make sure to set up a reporting method for both MyVoters and MyCampaign. You will only need one authorization, which you will apply to both reporting methods.  More details on configuring reporting methods below.
    • We cannot sync both Myvoters and MyCampaign data in the same day. If you need to call both MyVoters and MyCampaign data in the same day, you must select .csv reporting for that day as your results will not sync properly.  
    • Whenever you switch from your MyVoters reporting method to your MyCampaign reporting method, be sure to review your question/answer configurations for each sync mapping in the script editor for the script you wish to use that day.
    • Best practice is to make sure these settings align with your plans for your calling day at the beginning of your calling day.