The regular allowable calling window is 10 am - 9 pm local based on the timezone chosen at list upload.
Lists are scheduled to start at opening time or 10 am local time, whichever is later. To see the times ThruTalk is currently operating the dialer, check Operating Hours.
TIMEZONE OF LIST
Timezone List Rules:
- Dialing is closed outside of Operating Hours.
- The list will be scheduled to start at 10 am local and end at 9 pm local based on the timezone chosen at list upload.
- Our system will sort the phone numbers by area code into timezones.
- To call a list with phone numbers located across all timezones, send the list in Pacific Time and reach out to support to indicate the adjusted start time.
- Five-digit zip codes are recommended to call across multiple timezones.
- Our system uses a zip/area code logic. It works by comparing the zip code against the area code. If zip codes are included the system will match the zip codes against the area codes, to ensure that the area code matches the corresponding zip code.
- If the area code and zip code do not correspond to each other but fall into the same time zone, then the system respects that time zone’s dialing hours.
- If there is a mismatch between the geographical locations indicated by these two values (area code vs. zip code), the phone number is placed into the Safe time zone for dialing 11 am – 9 pm ET.
- The start time is based on the westernmost permissible hour (8 AM PT) while the end time is based on the easternmost permissible hour ( 9 PM ET). This makes the safe rule dialing window from 11 AM ET to 9 PM ET.
- Each timezone can be dialed from 8 am-9 pm local time if the list is playing.
- Our system will order dials by timezone (AT, ET, CT, MT, PT, AL, HI), and then the order in which records were loaded.