VAN Sync Results - The Details
System Results versus Live Results and their outcomes
- System results - are collected from calls where the call is not answered, or when the sound detected by the dialing system is not a human voice.
- Live results - are collected from calls that are delivered to your callers. These outcomes are selected manually through the starting question template. To sync properly, the default starting question must be used and the existing selections can not be edited.
System results will sync to VAN with these "canvass" codes applied to the call results for calls not answered by a human:
Live results will sync to VAN with these "canvass" codes, which are unchangeable for the Starting Question Template:
The default starting question is recommended for accurate syncing of live results. You can read more about how the starting question answers will affect sync results in this guide: The Default Starting Question.