New services and accounts come preloaded with a set of example scripts. Example scripts are built to take advantage of ThruTalk features and include best practices for callers and data entry.
We recommend starting every one of your scripts from an example script and adding/removing parts to customize it for your situation.
NOTE: If you don’t have any of the example scripts, let support know and we will get them loaded into your service.
Current example scripts include:
Steps to customize an example script:
Make a duplicate of the example script and rename it.
Delete the “Script Explainer” question at the top of the script.
Clear the VisibleIf logic from the “starting_question”
Replace any text or websites in the script with your own information. We have marked the minimum replacements needed in [brackets] for a quicker start.
(if applicable) Map your answers to VAN responses
Enjoy your best practices script!