SCRIPT Does not Show up
Nothing is showing in the preview and a Not found message appears during live calling.
No script is marked active
There is an error in the script
Questions DO Not show when clicking or all questions Appear
- Check you set up the visible if (aka logic) parts of each question.
- name or answer was changed later in the script process, check you updated any question logic references where you used the previous question name or answer.
- If an ending panel doesn't appear, check that the logic for each question that leads to an end is set up in the visible if of an ending question. Example:
QUESTIONS SCRIPT Jumps upward or starts at bottom
- Script begins at the bottom and callers have to scroll upward once a call is connected
The 'focus' of a script will move to the question that is last to appear.
Questions are out of order or other questions are set to appear before they're needed.
Set visible ifs in the script so questions appear one at a time.
If you find you still need help, submit a script review with what you need to be reviewed. We are here to help! ThruTalk support staff will identify clear issues and provide an explanation of how to correct and avoid the issue moving forward. We will also communicate general advice where we see the chance to share improvement opportunities.