The GetThru Team will be holding a (virtual) company retreat from Monday March 29th through Friday April 2nd. To ensure everyone at the company can participate fully, you may experience slower-than-normal response times to support tickets and chats during this period.  

ThruText 
High urgency requests will be reviewed and responded to during our normal support hours -- 9am - 10pm ET. 

Low urgency requests will be handled between 9am - 12pm ET. Any low-urgency requests arriving after 12pm ET will be responded to the following day. 

ThruTalk 
ThruTalk ticket support and list submissions open at 9am ET. Chat will open at 12pm ET with dialling and will close at 5pm ET. List submissions will close at 5pm ET. Calling will continue to be available through 10pm ET in all time zones and urgent requests affecting calling will be handled through support tickets on a triage basis. Low-urgency requests sent after 5pm ET will be addressed the following day. 

Adjusted ThruTalk Support Hours: 
Chat: 12pm - 5pm ET
High-Urgency Tickets: 9am - 10pm ET
Low-Urgency Tickets: 9am - 12pm ET
List submissions: 9am - 5pm ET
Calling: 12pm - 10pm ET

Spring Cleaning Reminder
Active but unused ThruText campaigns hold precious local phone numbers that could be reused in future campaigns. We ask that you archive any campaigns you are not using as proactively as possible. It is important to remember — No data is lost when a campaign is archived! Archiving simply means that no new texts can come in or go out of that campaign. You will still be able to export all data and use the archived campaign to create new campaigns via the cloning feature.

Become a Certified GetThru Admin
Level-up your proficiency with GetThru tools by joining us for the spring session of ThruTalk U starting April 19th. Over four sessions we’ll give an overview of the basics of running a new ThruTalk program as well as deep dives into advanced aspects of script design, VAN sync, PatchThru, and more. Register today! Participants of all four modules will receive a certificate of completion for display on their LinkedIn profile.

We’re Hiring!
We are presently searching for interested candidates to join our all-remote organization across the Product, Marketing, Operations, and Engineering teams. Visit our careers page and apply today! We especially encourage applications from women, people of color, LGBTQ+ people, people with disabilities, immigrants, and other communities underrepresented in technology startups.

Participate in GetThru User Interviews!
As we continue to make plans for exciting product enhancements, we want your feedback! Fill out this form if you are interested, and our UX team will reach out to schedule a call if you are a match. These conversations will last 30-45 minutes and, to say thank you for participating, we'll send you a $50 gift card.

Regards,

- The GetThru Team