Troubleshooting

Step-by-Step Troubleshooting for Callers
Are callers able to access the login page?  Yes (continue) No (go to article)   Are callers able to log in? Are callers able to log in?...
Wed, Jan 12, 2022 at 8:08 PM
Caller Issue: Can't Access Login Page
Can't Access Login Page? If a caller is unable to access the login page you should follow these steps: Verify the correct URL from the admin panel ...
Mon, Jun 20, 2022 at 5:51 PM
Caller Issue: Can't log in (Login ID/Password problems)
Can't log in (Login ID/Password problems)? NOTE: Check out the "How to Make Calls" video to see an example of logging in to make calls. ...
Tue, Jun 21, 2022 at 3:39 PM
Caller Issue: PIN Not Accepted
PIN Not Accepted? NOTE: If a caller can see the call-in information above but are unable to log in check the troubleshooting below.  If the caller is una...
Sun, Apr 3, 2022 at 5:58 PM
Caller Issue: Sent Back to Login Screen
Sent Back to Login Screen? Callers may report this issue with different phrases similar to "forced back to the login screen," "being logg...
Sun, Apr 3, 2022 at 6:06 PM
Caller Issue: Script Does Not Load for Callers
Script Does Not Load for Callers? To troubleshoot script issues you should have results from at least two different callers to ensure you are doing the ...
Sun, Apr 3, 2022 at 6:20 PM
Caller Issue: Cannot Move to Next Call
Cannot Move to Next Call in ThruTalk (Legacy)? Callers may report variations of this issue with phrases like "cannot make a selection," "...
Sun, Apr 3, 2022 at 6:23 PM
Caller Issue: The Wait Between Calls is Too Long
The Wait Between Calls is Too Long? Wait times are affected by many factors including the percentage of people on your list who pick up, the number of d...
Sun, Apr 3, 2022 at 6:28 PM
Caller Issue: Call Recipient Reports Being "Called Before"
Call Recipient Reports Being "Called Before"? Occasionally a caller may report that people on a list insist they have been "called before...
Sun, Apr 3, 2022 at 6:31 PM
Admin Issue: Call Results Do Not Match Script Submissions in Nightly Reports
Call Results Do Not Match Script Submissions in Nightly Reports NOTE: For a full explanation of the difference between call results and script submissio...
Sun, Apr 3, 2022 at 7:30 PM