Troubleshooting

Admin Issue: Call Results do not Match Script Submissions in Nightly Reports
NOTE: For a full explanation of the difference between call results and script submissions, please visit this FAQ. When there are disparities in rates e...
Mon, Apr 27, 2020 at 7:36 PM
Trouble hearing connected calls when calling in from a landline or cell phone
The audio experience, both hearing our targets and being heard when speaking to them, is critical to your callers and your program.  Issues with audio can r...
Thu, Jan 9, 2020 at 8:27 PM
Troubleshooting: All Audio and Microphone Issues
Jump to related topics: Trouble being heard when calling in from a landline or cell phone Trouble hearing connected calls when calling in from a landli...
Thu, Jan 9, 2020 at 8:25 PM
Trouble being heard when calling in from a landline or cell phone
The audio experience, both hearing our targets and being heard when speaking to them, is critical to your callers and your program.  Issues with audio range...
Thu, Jan 9, 2020 at 8:29 PM
Trouble being heard when using VOIP by selecting "Call using computer"
The audio experience, both hearing our targets and being heard when speaking to them, is critical to your callers and your program.  Issues with audio range...
Mon, Sep 30, 2019 at 12:07 AM
Trouble hearing connected calls when using VOIP by selecting "Call using computer"
The audio experience, both hearing our targets and being heard when speaking to them, is critical to your callers and your program.  Issues with audio range...
Mon, Sep 30, 2019 at 12:08 AM
Troubleshooting: Connection
We recommend having at least 100kbps dedicated upload and download per caller to ensure the best experience. Since networks are generally being also used in...
Tue, Dec 31, 2019 at 12:44 PM