Admin Resources

Best Practices for Calling Program Admins
Tips and things to remember: Create your own training guides (documents and videos) so your callers are best prepared for your priorities and goals. &a...
Wed, Aug 4, 2021 at 11:37 AM
Best Practices for Caller Organizers
How to help your callers have a good experience: Your main goal should be to keep the wait time as short as possible and in general more simultaneous c...
Wed, Dec 23, 2020 at 9:01 PM
ThruTalk Glossary
Account: An organization or political campaign that holds a contract with GetThru. Each service is contained within your account. Your account can have ...
Fri, Jun 11, 2021 at 9:48 AM
Changing your view of a dashboard
After accessing the "Service Overview" page from the admin console, you can choose how the dashboard will be displayed. The default view is known ...
Sat, Aug 14, 2021 at 10:07 PM
Best Practices for List Loading
This article provides tips for list loading. Please visit our Call Lists Uploads and List Strategy Options and Play Order articles for more details on the l...
Wed, Dec 2, 2020 at 11:12 PM
Ready and Not ready Caller functions
Please direct callers to manually go "Ready" by selecting the dropdown in the upper left-hand corner as shown below: The auto "...
Sat, Oct 24, 2020 at 2:57 PM
Requesting Throttle Changes via ThruTalk Support Helper
You should request throttle changes for your service directly through the live chat ThruTalk Support Helper to ensure your request gets to the correct diale...
Wed, Aug 4, 2021 at 11:56 AM
ThruTalk Support Helper Guidance
ThruTalk Support Helper is a chatbot that helps our support team prioritize and route chat conversations to the right team member. In response to a mass...
Thu, Oct 29, 2020 at 5:34 PM
Chat Guidance: Finding your Service Name
You can find your complete service name at the top of your service admin page. The word "service" will need to be included when making requests in...
Wed, Aug 4, 2021 at 12:48 PM
Requesting Urgent Requeues via ThruTalk Support Helper
You should request immediate or additional requeues for your lists directly through the live chat ThruTalk Support Helper to ensure your request gets to the...
Wed, Aug 4, 2021 at 12:54 PM