Lists and Call Results

List Strategy Options and Play Order
List Strategy List strategies are used when you do not complete your calling list the day it is submitted and the list is loaded up the next day.  T...
Wed, Jan 26, 2022 at 3:33 PM
Call Result Definitions and Usage
Selecting a Call Result is necessary for callers to complete their current call and move on to their next call. Selecting the correct result is important fo...
Sat, Jan 22, 2022 at 9:41 PM
Multiple Attempt Calling Overview
Multiple Attempt Calling When using Multiple Attempt Calling only uncontacted calls are reloaded at the start of calling hours. Numbers will be removed wh...
Sun, Jan 23, 2022 at 6:48 PM
Advanced Multiple Attempt Calling
A Further Look into Multiple Attempt Calling   Our Multiple Attempt Calling option is an advanced strategy, best used only when you are willing to call ea...
Mon, Jan 24, 2022 at 8:20 PM
FAQ: "Recent" Call Results Drop-Down
To conclude the currently active call and become ready for a new call, callers must select a call result code ("Term Code") on the left side of th...
Wed, Jan 26, 2022 at 12:41 PM
Calling Timezone Guides
ThruTalk open Calling Hours are 10 am-11:30 pm ET. Limits on calling before 10am or after 9pm local time apply. Lists are scheduled to start at opening time...
Mon, Jan 10, 2022 at 3:59 PM
Match up Call Results and Script Results
The nightly reporting comes in a few different files. This guide will help you combine the files as needed for comparison purposes. You'll create t...
Tue, Jan 11, 2022 at 6:31 PM
Reviewing Number of Attempts Per Contact in a Multiple Attempt List
Understanding Your Multiple Attempt Numbers This guide will walk you through the process of compiling a report of how many times each target was contact...
Wed, Jan 19, 2022 at 3:07 AM
FAQ: Results - Caller Disconnects During Call or Hits Wrap-Up Timeout
In this guide we will share the results you will receive after certain calling errors occur. Caller Disconnects, Loses Internet Connection, or Closes Bro...
Sat, Jan 15, 2022 at 11:19 AM
Cleaning your list to leave only uncontacted results
How to clean your list to leave only uncontacted results This guide will walk you through the process of cleaning your list by removing all contacts tha...
Mon, Dec 20, 2021 at 11:43 PM