Lists and Call Results

List Strategy Options and Play Order
List Strategy List strategies are used when you do not complete your calling list the day it is submitted and the list is loaded up the next day.  ...
Fri, Oct 23, 2020 at 11:55 PM
Call Result Definitions and Usage
Selecting a Call Result is necessary for callers to complete their current call and move on to their next call. Selecting the correct result is important fo...
Fri, Jun 7, 2019 at 7:24 PM
Multiple Attempt Calling Overview
Multiple Attempt Calling - Only uncontacted calls are reloaded at the start of calling hours. Numbers will be removed when "Talked to Correct Person&qu...
Mon, Sep 14, 2020 at 11:37 AM
Advanced Multiple Attempt Calling
Our option for Multiple Attempt Calling is an advanced strategy, best used only when you are willing to call each target until they provide a result. Multip...
Tue, Oct 22, 2019 at 3:56 PM
FAQ: "Recent" Call Results drop-down
To conclude the currently active call and become ready for a new call, callers must select a call result code ("Term Code") on the left side of th...
Tue, Apr 9, 2019 at 8:19 PM
Calling Timezone Guides
The regular allowable calling window is 10 am - 9 pm local based on the timezone chosen at list upload.  Lists are scheduled to start at opening time or...
Tue, Nov 17, 2020 at 3:41 PM
Character limits for variables and custom fields
System limitations exist for the maximum amount of characters that can be mapped and displayed in the "Early Vote" and "Polling Place" f...
Fri, Oct 16, 2020 at 6:08 PM
Match up Call Results and Script Results
The nightly reporting comes in a few different files. This guide will help you combine the files as needed for comparison purposes. You'll create t...
Mon, Sep 21, 2020 at 11:45 PM