Lists and Call Results

List Strategy Options and Play Order
List Strategy List strategies are used when you do not complete your calling list the day it is submitted and the list is loaded up the next day.  T...
Fri, Apr 22, 2022 at 5:00 PM
Call Result Definitions and Usage
Call Result Definitions and Usage Selecting a Call Result is necessary for callers to complete their current call and move on to their next call. Select...
Sun, Apr 10, 2022 at 12:51 AM
Multiple Attempt Calling Overview
Multiple Attempt Calling Overview When using Multiple Attempt Calling, only uncontacted calls are reloaded at the start of calling hours. Numbers will b...
Sun, Apr 10, 2022 at 12:53 AM
Advanced Multiple Attempt Calling
A Further Look into Multiple Attempt Calling   Our Multiple Attempt Calling option is an advanced strategy, best used only when you are willing to call ea...
Sat, Apr 2, 2022 at 8:04 PM
FAQ: "Recent" Call Results Drop-Down
"Recent" Call Results Drop-Down To conclude the currently active call and become ready for a new call, callers must select a call result code ...
Sat, Feb 26, 2022 at 2:10 PM
ThruTalk (Legacy) Calling Timezone Guides
ThruTalk (Legacy) Calling Hours ThruTalk (Legacy) open Calling Hours are 10 am-11:30 pm ET. Limits on calling before 10am or after 9pm local time apply....
Sun, Apr 10, 2022 at 12:55 AM
Match up Call Results and Script Results
Matching Up Results Using Your Nightly Reporting Files The nightly reporting comes in a few different files. This guide will help you combine the files ...
Sun, Apr 3, 2022 at 3:44 PM
Reviewing Number of Attempts Per Contact in a Multiple Attempt List
Understanding Your Multiple Attempt Numbers This guide will walk you through the process of compiling a report of how many times each target was contact...
Sun, Apr 3, 2022 at 3:51 PM
FAQ: Results - Caller Disconnects During Call or Hits Wrap-Up Timeout
Caller Disconnection Errors In this guide, we will share the results you will receive after certain calling errors occur. Caller Disconnects, Loses I...
Sun, Apr 3, 2022 at 3:57 PM
Cleaning Your List to Leave Only Uncontacted Results
How to Clean Your List to Leave Only Uncontacted results This guide will walk you through the process of cleaning your list by removing all contacts tha...
Sun, Apr 3, 2022 at 5:33 PM