Reviewing Your Group Index

The Active Groups page is where you can review, filter and search through the list of uploaded groups in your account.

TABLE OF CONTENTS

• Reviewing Your Group Index
  • Active Groups
  • Group Import Concurrent Limits
  • Group Size
    • Local Phone Number Supply

Active Groups

The groups index provides a list of every active group in your account.

• Name - The name given to a group during the upload process. You can edit this after uploading. 
• Status - This is the group upload status. A group may be in an 'uploading' or 'active' status. Only active groups should be added to campaigns to ensure all numbers have reached their final validation state. 
• Valid ThruText Numbers - The count of valid, textable numbers from your group list.
• Valid ThruTalk Numbers - The count of valid, callable numbers from your group list. 
• Upload Date - The date the group was uploaded.

Group Import Concurrent Limits

To ensure high system performance, there is a limit on the number of allowed concurrent group uploads per account:

• When you have fewer group uploads in progress than the limit, you will be able to click "New group" and upload additional groups:

• When you have reached the group upload limit for your account, the following error message will appear at the top of the screen if attempting to upload an additional group:
  • You have reached your maximum number of concurrent group uploads. To ensure high system performance, your account is limited to [x] concurrent group uploads. If you need to increase that limit, please email support@getthru.
    

Group Size

Groups can contain up to 150,000 contacts. Our group uploader can process CSV files up to 45MB in size, although files close to this limit (44-45MB) may fail to process.

You will see an error if your file has more than 150,000 rows. In addition to the number of rows in a file, the number of columns also impacts the file size. If you encounter an error while uploading a group, remove all unnecessary columns before attempting to upload the group again. If you are attempting to create a group from a VAN external contact list and get an error, reduce the length of the list in VAN before re-attempting.

Local Phone Number Supply

An important reason to monitor group size is that ThruText messages and ThruTalk calls originate from local cell phone numbers that we obtain via a third-party provider. During the single use number campaign creation process, you specify up to 3 area codes or regions from which you want those local numbers to be obtained. Third-party providers have a limited supply of phone numbers for each area code. In ThruTalk (and ThruText campaigns in Canada,) when you target a campaign to a large group, they may have insufficient phone numbers in the 3 area codes or regions you select. The shortfall of numbers will cause the campaign not to launch and display a message indicating that insufficient numbers are available.