ThruTalk Help Center

Caller Resources 5

• How to Make Calls (Video)
• How to do a Call Transfer - Video for Callers (BETA)
• Understand the Calling Process
• Understand Your Calling Tools
• Best Practices for Callers

Admin Resources 8

• Best Practices for Calling Program Admins
• Best Practices for Caller Organizers
• Term Definitions
• Understanding your nightly reports
• Reporting Options: Sync vs CSV

See all 8 articles

Troubleshooting 11

• Step-by-Step Troubleshooting for Callers
• Caller Issue: Can't Access Login Page
• Caller Issue: Can't log in (Login ID/Password problems)
• Caller Issue: PIN Not Accepted
• Caller Issue: Sent Back to Login Screen

See all 11 articles

Lists and Call Results 7

• List Strategy Options: Single Attempt, Multiple Attempt, or No Reload
• Call Result Definitions and Usage
• FAQ: Script Results vs. Call Results
• Multiple Attempt Calling Overview
• Understanding Multiple Attempt Calling

See all 7 articles

Admin Console Overview 12

• Overview
• Add to Talk Admin
• Scheduling
• External (Shareable) Links
• Analytics

See all 12 articles

Scheduling 2

• Operating Hours
• Schedule a Non-Peak Hours Phone Bank

External (Shareable) Links 2

• Caller Login Page
• Script Preview for Callers

Analytics 3

• Service Overview
• Calling List Details
• Caller Details

Lists 3

• Load a Call List
• Load a Strike List
• Strike a Single Number

Scripts 3

• Script Manager
• Admin Script Preview
• Request a Script Review

Callers 4

• Username Settings
• Logo
• Caller Login Embed Code
• Ban Caller(s)

Reporting 5

• Past Call Results
• Past Caller Details
• Add to Nightly Reports
• Remove from Nightly Reports
• Change Reporting Type

Service Settings 4

• Caller ID
• Service Name
• Remove this service
• Transfers (BETA)

Account Settings 2

• Add a new calling service
• Close Account

Support 2

• Ask a question
• Check Ticket Status

Script Start Guides 2

• Script Quick Start Guide (Video)
• Creating a Script: Step by Step

Managing Scripts 3

• Script Creation
• Script Previewing
• Script Activation

Script Question Types 5

• General Question Types
• Using the Contact Widget
• Understanding Panels
• General Question Type: Checkbox
• Tips for using the HTML/Text box

Script Question Features 5

• Editing Questions & Question Properties
• Understanding Question Templates
• Understanding Question Branching using "Visible If"
• Understanding Question Names
• Understanding Question Order

Script Resources 2

• Using Variables in the Question Text
• Advanced: Dynamic script content based on list variables

Script Results and Data 2

• Character limits for uploaded list variables
• Setting up your VAN Integration / Syncing

Current Updates 3

• Update: Admin Feature Update! 8.1.19
• Dialer Winter Schedule (Peak Hours - On-Demand)
• New Features & Extended Calling Hours

Update Archive 0

Newsletter Archive 2

• 11/2/2018 - GOTV Hours and Lists
• 11/8/2018 - Post Election Hours Wrap-Up

ThruTalk Pricing Information 4

• What is ThruTalk's pricing for political campaigns?
• What is ThruTalk's pricing for non-profits?
• Why does ThruTalk charge per dial, not per minute?
• Does ThruTalk offer unlimited calling “per contact” plans for non-profits & political campaigns?

ThruTalk Product Information 4

• How do I get started with a ThruTalk account?
• How quickly can I get started with ThruTalk?
• Does ThruTalk have an integration with VAN?
• Can't find the answers you're looking for?