ThruTalk Help Center

Caller Resources 6

• How to Make Calls (Video)
• Step 1: The Tools You Need to Make Calls
• Step 2: Logging In
• Step 3: Making Calls
• Step 4: Signing Off

See all 6 articles

Admin Resources 11

• Best Practices for Calling Program Admins
• Best Practices for Caller Organizers
• Term Definitions
• Changing your view of a dashboard
• Best Practices for List Loading

See all 11 articles

Troubleshooting 16

• Step-by-Step Troubleshooting for Callers
• Caller Issue: Can't Access Login Page
• Caller Issue: Can't log in (Login ID/Password problems)
• Caller Issue: PIN Not Accepted
• Caller Issue: Sent Back to Login Screen

See all 16 articles

Lists and Call Results 8

• List Strategy Options and Play Order
• Call Result Definitions and Usage
• Multiple Attempt Calling Overview
• Advanced Multiple Attempt Calling
• FAQ: "Recent" Call Results drop-down

See all 8 articles

Reporting Settings 11

• Reporting Options: Sync vs CSV
• VAN API Key Instructions
• Setting up your VAN Integration / Syncing
• Mapping Survey Questions in the Script
• Understanding your nightly reports

See all 11 articles

Advanced Account Resources 2

• Setting up ThruTalk sync to S3, Drive, or other places
• Using Twilio for ThruTalk Caller IDs

Patch-Thru (Call Transfers) 3

• PatchThru
• How to run a PatchThru - Steps for Admins
• PatchThru Results

Admin Console Settings 5

• Overview
• Add or Remove from Talk Admin
• ThruTalk Permission Levels
• Access Talk Admin Console
• Service Details to Start Calling

Admin Console Sections 8

• External (Shareable) Links
• Analytics
• Lists
• Scripts
• Reporting

See all 8 articles

Scheduling 3

• Operating Hours
• Calling Today and Tomorrow
• Calling Plans

External (Shareable) Links 2

• Caller Login Page
• Script Preview for Callers

Analytics 3

• Service Overview
• Calling List Details
• Caller Details

Lists 3

• Call Lists Uploads
• Load a Strike List
• Strike a Single Number

Scripts 4

• Script Manager
• Admin Script Preview
• Request a Script Review
• Scripts Copier

Login Page Management 5

• Login Page Settings
• Add and Remove services from Login Page access
• Username Settings
• How to have a caller banned
• Login Claim Options

Reporting 3

• Past Call Results
• Past Caller Details
• Reporting Settings

Service Settings 3

• Caller ID
• Service Name
• Remove this service

Account Settings 2

• Add a new calling service
• Close Account

Support 3

• Ask a question
• Check Ticket Status
• Chat Guidance: General Tips

Callers 0

Script Start Guides 4

• Script Quick Start Guide (Video)
• Creating a Script: Step by Step
• Best Practices for Scripts
• Example Scripts

Managing Scripts 3

• Script Creation
• Script Previewing
• Script Activation

Script Question Types 5

• General Question Types
• Using the Contact Widget
• Understanding Panels
• General Question Type: Checkbox
• Tips for using the HTML/Text box

Script Question Features 5

• Editing Questions & Question Properties
• Understanding Question Templates
• Understanding Question Branching using "Visible If"
• Understanding Question Names
• Understanding Question Order

Script Resources 6

• Character limits for uploaded list variables
• Using Variables in the Question Text
• Advanced: Dynamic script content based on list variables
• Adding Additional Information to Scripts
• Script Troubleshooting

See all 6 articles

Script Results and Data 0

Current Updates 2

• ThruText and ThruTalk Support Hours Update
• ThruText and ThruTalk Support Hours Update Reminder

Update Archive 8

• ThruTalk Recent Updates: September 2020
• ThruTalk Recent Updates: July 2020
• ThruTalk Recent Updates: June 2020
• ThruTalk Recent Updates: May 2020
• New Year! New Hours! - Dec. 2019

See all 8 articles

Newsletter Archive 12

• Service Cleanup, Non-Standard Hour Phonebanks
• Important ThruTalk Changes - 9.30.20
• Final Updates + GOTV Hours
• ThruTalk Runoff + Holiday Calling Hours - Dec 2020
• New Year! New Hours! - 1.6.20

See all 12 articles

ThruTalk Pricing Information 4

• What is ThruTalk's pricing for political campaigns?
• What is ThruTalk's pricing for non-profits?
• Why does ThruTalk charge per dial, not per minute?
• Does ThruTalk offer unlimited calling “per contact” plans for non-profits & political campaigns?

ThruTalk Product Information 4

• How do I get started with a ThruTalk account?
• How quickly can I get started with ThruTalk?
• Does ThruTalk have an integration with VAN?
• Can't find the answers you're looking for?

ThruTalk Strategy 3

• Getting Started With ThruTalk
• ThruTalk Scripts
• Advanced Script Writing