ThruTalk (Legacy) Help Center

GetThru Newsletters 9

• 3.22.22 ThruText is Moving!
• 2.24.22 Legacy ThruTalk VAN Sync Update - Wrong Number
• 2.11.22 ThruText to Discontinue Australia Service Feb. 25
• 2.9.22 GetThru's Partner Landscape Survey Closes Soon
• 2.1.22 10DLC Registration Deadline: Feb. 14

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GetThru Support 4

• GetThru Support
• Support for GetThru.app
• Expectations for our Domain Change
• Submitting and Checking Tickets

Caller Resources 7

• How to Make Calls (Video)
• The Steps You Need to Complete to Be Ready to Make Calls
• Step 1: The Tools You Need to Make Calls
• Step 2: Logging In
• Step 3: Making Calls

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Recursos Para Hacer Llamadas 6

• Paso 1: Las Herramientas Que Necesitas Para Hacer Llamadas
• Paso 2: Iniciar Sesión
• Paso 3: Hacer Llamadas
• Paso 4: Cierre de Sesión
• Cómo Ejecutar una Llamada Patch-Thru - Video Para Los Que Llaman

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Admin Resources 7

• Best Practices for Calling Program Admins
• Best Practices for Caller Organizers
• ThruTalk Glossary
• Changing Your View of a Dashboard
• Best Practices for List Loading

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Troubleshooting 14

• Step-by-Step Troubleshooting for Callers
• Caller Issue: Can't Access Login Page
• Caller Issue: Can't log in (Login ID/Password problems)
• Caller Issue: PIN Not Accepted
• Caller Issue: Sent Back to Login Screen

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Lists and Call Results 11

• List Strategy Options and Play Order
• Call Result Definitions and Usage
• Multiple Attempt Calling Overview
• Advanced Multiple Attempt Calling
• FAQ: "Recent" Call Results Drop-Down

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Reporting Settings 10

• Reporting Options: Sync vs CSV
• VAN API Key Instructions
• Setting up your VAN Integration / Syncing
• Mapping Survey Questions in the Script
• Understanding Your Nightly Reports

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Advanced Account Resources 2

• Setting Up ThruTalk (Legacy) Sync to S3, Drive, or Other Places
• Using Twilio for ThruTalk (Legacy) Caller IDs

Patch-Thru (Call Transfers) 3

• Patch-Thru
• How to Run a Patch-Thru: Steps for Admins
• Patch-Thru Results

Admin Console Settings 5

• Overview
• Add or Remove from ThruTalk (Legacy) Admin
• ThruTalk (Legacy) Permission Levels
• Access ThruTalk (Legacy) Admin Console
• Service Details to Start Calling

Admin Console Sections 8

• External (Shareable) Links
• Analytics
• Lists
• Scripts
• Reporting

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Scheduling 3

• ThruTalk (Legacy) Operating Hours
• Calling Today and Tomorrow
• Calling Plans

External (Shareable) Links 2

• Caller Login Page
• Script Preview for Callers

Analytics 3

• Service Overview
• Calling List Details
• Caller Details

Lists 3

• Load a Call List
• Load a Strike List
• Strike a Single Number

Scripts 4

• Script Manager
• Admin Script Preview
• Request a Script Review
• Scripts Copier

Login Page Management 6

• Login Page Settings
• Add and Remove Services from Login Page Access
• Username Settings
• How to Have a Caller Banned
• Login Claim Options

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Reporting 3

• Past Call Results
• Past Caller Details
• Reporting Settings

Service Settings 3

• Caller ID
• Service Name
• Remove this service

Account Settings 2

• Add a New Calling Service
• Close Account

Support 6

• Ask a Question
• Check Ticket Status
• ThruTalk (Legacy) Support Helper Guidance
• Chat and Ticket Guidance: General Tips
• Chat Guidance: Finding your Service Name

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Callers 0

Script Start Guides 4

• Script Quick Start Guide (Video)
• Creating a Script: Step by Step
• Best Practices for Scripts
• Example Scripts

Managing Scripts 3

• Script Creation
• Script Previewing
• Script Activation

Script Question Types 6

• General Question Types
• Using the Contact Widget
• Understanding Panels
• General Question Type: Checkbox
• The Default Starting Question

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Script Question Features 5

• Editing Questions & Question Properties
• Understanding Question Templates
• Understanding Question Branching using "Visible If"
• Understanding Question Names
• Understanding Question Order

Script Resources 6

• Character limits for uploaded list variables
• Using Variables in the Question Text
• Advanced: Dynamic script content based on list variables
• Adding Additional Information to Scripts
• Script Troubleshooting

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Script Results and Data 2

• VAN Sync Deliverability Error Details
• VAN Sync Wrong Number Details

ThruTalk Strategy 3

• Getting Started With ThruTalk (Legacy)
• ThruTalk (Legacy) Scripts
• Advanced Script Writing

ThruTalk Pricing Information 6

• What is ThruTalk (Legacy)'s pricing?
• What is ThruTalk (Legacy)'s pricing for non-profits?
• Why does ThruTalk (Legacy) charge per dial, not per minute?
• Does ThruTalk (Legacy) offer unlimited calling "per contact" plans for non-profits & political campaigns?
• How to Calculate Your ThruTalk (Legacy) Monthly Bill

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ThruTalk Product Information 3

• ThruTalk (Legacy) Product Information
• Can't find the answers you're looking for?
• Vendor Information to set up GetThru as a Vendor