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Knowledge base
Guides for Callers
Caller Resources
6
How to Make Calls (Video)
Step 1: The Tools You Need to Make Calls
Step 2: Logging In
Step 3: Making Calls
Step 4: Signing Off
See all 6 articles
Guides for Talk Admins
Admin Resources
11
Best Practices for Calling Program Admins
Best Practices for Caller Organizers
Term Definitions
Changing your view of a dashboard
Best Practices for List Loading
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Troubleshooting
16
Step-by-Step Troubleshooting for Callers
Caller Issue: Can't Access Login Page
Caller Issue: Can't log in (Login ID/Password problems)
Caller Issue: PIN Not Accepted
Caller Issue: Sent Back to Login Screen
See all 16 articles
Lists and Call Results
8
List Strategy Options and Play Order
Call Result Definitions and Usage
Multiple Attempt Calling Overview
Advanced Multiple Attempt Calling
FAQ: "Recent" Call Results drop-down
See all 8 articles
Reporting Settings
11
Reporting Options: Sync vs CSV
VAN API Key Instructions
Setting up your VAN Integration / Syncing
Mapping Survey Questions in the Script
Understanding your nightly reports
See all 11 articles
Advanced Account Resources
2
Setting up ThruTalk sync to S3, Drive, or other places
Using Twilio for ThruTalk Caller IDs
Patch-Thru (Call Transfers)
3
Transfers
How to do a Call Transfer - Steps for Admins
Transfer Results
Talk Admin Console
Admin Console Settings
5
Overview
Add to Talk Admin
ThruTalk Permission Levels
Access Talk Admin Console
Service Details to Start Calling
Admin Console Sections
8
External (Shareable) Links
Analytics
Lists
Scripts
Reporting
See all 8 articles
Scheduling
2
Operating Hours
Calling Plans
External (Shareable) Links
2
Caller Login Page
Script Preview for Callers
Analytics
3
Service Overview
Calling List Details
Caller Details
Lists
3
Call Lists Uploads
Load a Strike List
Strike a Single Number
Scripts
4
Script Manager
Admin Script Preview
Request a Script Review
Scripts Copier
Login Page Management
3
Login Page Settings
Add and Remove services from Login Page access
Username Settings
Reporting
3
Past Call Results
Past Caller Details
Reporting Settings
Service Settings
3
Caller ID
Service Name
Remove this service
Account Settings
2
Add a new calling service
Close Account
Support
3
Ask a question
Check Ticket Status
Chat Guidance: General Tips
Callers
0
ThruTalk Script Manager Guide
Script Start Guides
4
Script Quick Start Guide (Video)
Creating a Script: Step by Step
Best Practices for Scripts
Example Scripts
Managing Scripts
3
Script Creation
Script Previewing
Script Activation
Script Question Types
5
General Question Types
Using the Contact Widget
Understanding Panels
General Question Type: Checkbox
Tips for using the HTML/Text box
Script Question Features
5
Editing Questions & Question Properties
Understanding Question Templates
Understanding Question Branching using "Visible If"
Understanding Question Names
Understanding Question Order
Script Resources
4
Character limits for uploaded list variables
Using Variables in the Question Text
Advanced: Dynamic script content based on list variables
Adding Additional Information to Scripts
Script Results and Data
0
ThruTalk News
Current Updates
2
ThruTalk Runoff + Holiday Calling Hours - Dec 2020
ThruTalk Post-Election Updates & Calling Hours - Nov 2020
Update Archive
8
ThruTalk Recent Updates: September 2020
ThruTalk Recent Updates: July 2020
ThruTalk Recent Updates: June 2020
ThruTalk Recent Updates: May 2020
New Year! New Hours! - Dec. 2019
See all 8 articles
Newsletter Archive
10
Service Cleanup, Non-Standard Hour Phonebanks
Important ThruTalk Changes - 9.30.20
Final Updates + GOTV Hours
New Year! New Hours! - 1.6.20
Sept 30th Newsletter: Important ThruTalk Changes
See all 10 articles
ThruTalk Pricing and Product Information
ThruTalk Pricing Information
4
What is ThruTalk's pricing for political campaigns?
What is ThruTalk's pricing for non-profits?
Why does ThruTalk charge per dial, not per minute?
Does ThruTalk offer unlimited calling “per contact” plans for non-profits & political campaigns?
ThruTalk Product Information
4
How do I get started with a ThruTalk account?
How quickly can I get started with ThruTalk?
Does ThruTalk have an integration with VAN?
Can't find the answers you're looking for?
ThruTalk Strategy Guides
ThruTalk Strategy
3
Getting Started With ThruTalk
ThruTalk Scripts
Advanced Script Writing