ThruTalk (Legacy) Help Center

GetThru Newsletters 5

• 9.30.22 GetThru Security Incident + Response
• 9.29.22 New Features to Improve Deliverability
• 9.20.22 Election Care Package: Livechat, VAN Sync, and more
• 7.28.22 Inside: deeper conversations, new tools, and tripling your impact
• 3.22.22 ThruText is Moving!

GetThru Support 5

• GetThru Support
• Support for GetThru.app
• Expectations for our Domain Change
• Submitting and Checking Tickets
• Chat for GetThru.app

ThruTalk (Legacy) Caller Resources 7

• How to Make Calls (Video)
• The Steps You Need to Complete to Be Ready to Make Calls
• Step 1: The Tools You Need to Make Calls
• Step 2: Logging In
• Step 3: Making Calls

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Recursos Para Hacer Llamadas 6

• Paso 1: Las Herramientas Que Necesitas Para Hacer Llamadas
• Paso 2: Iniciar Sesión
• Paso 3: Hacer Llamadas
• Paso 4: Cierre de Sesión
• Cómo Ejecutar una Llamada Patch-Thru - Video Para Los Que Llaman

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ThruTalk (Legacy) Admin Resources 7

• Best Practices for Calling Program Admins
• Best Practices for Caller Organizers
• ThruTalk Glossary
• Changing Your View of a Dashboard
• Best Practices for List Loading

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ThruTalk (Legacy) Troubleshooting 14

• Step-by-Step Troubleshooting for Callers
• Caller Issue: Can't Access Login Page
• Caller Issue: Can't log in (Login ID/Password problems)
• Caller Issue: PIN Not Accepted
• Caller Issue: Sent Back to Login Screen

View all 14

ThruTalk (Legacy) Lists and Call Results 11

• List Strategy Options and Play Order
• Call Result Definitions and Usage
• Multiple Attempt Calling Overview
• Advanced Multiple Attempt Calling
• FAQ: "Recent" Call Results Drop-Down

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ThruTalk (Legacy) Reporting Settings 10

• Reporting Options: Sync vs CSV
• VAN API Key Instructions
• Setting up your VAN Integration / Syncing
• Mapping Survey Questions in the Script
• Understanding Your Nightly Reports

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ThruTalk (Legacy) Advanced Account Resources 2

• Setting Up ThruTalk (Legacy) Sync to S3, Drive, or Other Places
• Using Twilio for ThruTalk (Legacy) Caller IDs

ThruTalk (Legacy) Patch-Thru (Call Transfers) 3

• Patch-Thru
• How to Run a Patch-Thru: Steps for Admins
• Patch-Thru Results

ThruTalk (Legacy) Admin Console Settings 5

• Overview
• Add or Remove from ThruTalk (Legacy) Admin
• ThruTalk (Legacy) Permission Levels
• Access ThruTalk (Legacy) Admin Console
• Service Details to Start Calling

ThruTalk (Legacy) Admin Console Sections 8

• External (Shareable) Links
• Analytics
• Lists
• Scripts
• Reporting

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ThruTalk (Legacy) Scheduling 3

• ThruTalk (Legacy) Operating Hours
• Calling Today and Tomorrow
• Calling Plans

ThruTalk (Legacy) External (Shareable) Links 2

• Caller Login Page
• Script Preview for Callers

ThruTalk (Legacy) Analytics 3

• Service Overview
• Calling List Details
• Caller Details

ThruTalk (Legacy) Lists 3

• Load a Call List
• Load a Strike List
• Strike a Single Number

ThruTalk (Legacy) Scripts 4

• Script Manager
• Admin Script Preview
• Request a Script Review
• Scripts Copier

ThruTalk (Legacy) Login Page Management 6

• Login Page Settings
• Add and Remove Services from Login Page Access
• Username Settings
• How to Have a Caller Banned
• Login Claim Options

View all 6

ThruTalk (Legacy) Reporting 3

• Past Call Results
• Past Caller Details
• Reporting Settings

ThruTalk (Legacy) Service Settings 3

• Caller ID
• Service Name
• Remove this service

ThruTalk (Legacy) Account Settings 2

• Add a New Calling Service
• Close Account

ThruTalk (Legacy) Support 6

• Ask a Question
• Check Ticket Status
• ThruTalk (Legacy) Support Helper Guidance
• Chat and Ticket Guidance: General Tips
• Chat Guidance: Finding your Service Name

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ThruTalk (Legacy) Callers 0

ThruTalk (Legacy) Script Start Guides 4

• Script Quick Start Guide (Video)
• Creating a Script: Step by Step
• Best Practices for Scripts
• Example Scripts

ThruTalk (Legacy) Managing Scripts 3

• Script Creation
• Script Previewing
• Script Activation

ThruTalk (Legacy) Script Question Types 6

• General Question Types
• Using the Contact Widget
• Understanding Panels
• General Question Type: Checkbox
• The Default Starting Question

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ThruTalk (Legacy) Script Question Features 5

• Editing Questions & Question Properties
• Understanding Question Templates
• Understanding Question Branching using "Visible If"
• Understanding Question Names
• Understanding Question Order

ThruTalk (Legacy) Script Resources 6

• Character limits for uploaded list variables
• Using Variables in the Question Text
• Advanced: Dynamic script content based on list variables
• Adding Additional Information to Scripts
• Script Troubleshooting

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ThruTalk (Legacy) Script Results and Data 2

• VAN Sync Deliverability Error Details
• VAN Sync Wrong Number Details

ThruTalk (Legacy) Strategy 3

• Getting Started With ThruTalk (Legacy)
• ThruTalk (Legacy) Scripts
• ThruTalk (Legacy) Advanced Script Writing

ThruTalk (Legacy) Pricing Information 6

• What is ThruTalk (Legacy)'s pricing?
• What is ThruTalk (Legacy)'s pricing for non-profits?
• Why does ThruTalk (Legacy) charge per dial, not per minute?
• Does ThruTalk (Legacy) offer unlimited calling "per contact" plans for non-profits & political campaigns?
• How to Calculate Your ThruTalk (Legacy) Monthly Bill

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ThruTalk (Legacy) Product Information 3

• ThruTalk (Legacy) Product Information
• Can't find the answers you're looking for?
• Vendor Information to set up GetThru as a Vendor