Voicemail Page


The Voicemail page helps you stay connected with contacts who call back after being contacted in ThruTalk or ThruText. You can listen to voicemails they’ve left and create a custom greeting that plays when they call your texting or calling number. Custom greetings allow you to share important information, or clearly identify your organization even when no one is available to answer.


This guide will walk you through how to view voicemails, set up a custom greeting, and follow best practices to ensure a smooth experience for your contacts.


TABLE OF CONTENTS


Navigate to the Voicemail Page

To access the Voicemail page, expand the Account Tools menu in the sidebar navigation menu and click on Voicemail.


This image shows the Voicemails page in the GetThru app and highlights where to find it in the sidebar navigation menu.


Voicemails

In the Voicemails section, you’ll see a table of voicemail messages left by your contacts. These messages are from contacts who called back after being contacted through ThruTalk or ThruText.


This image shows the Voicemail table where you can see voicemails left to you by contacts you reached out to in ThruText or ThruTalk.


  1. Start Date: Select a start date to only show voicemails received after this date.
  2. End Date: Select an end date to only show voicemails received before this date.
  3. Export: Click Export to download a CSV file of voicemails between your selected start and end dates. The CSV will include the following data:
    • inserted_at: Time that the voicemail was recorded.
    • campaign_id: The ThruText or ThruTalk campaign ID the contact was contacted in.
    • campaign_name: The ThruText or ThruTalk campaign name the contact was contacted in.
    • contact_first_name: The contacts first name.
    • contact_last_name: The contacts last name.
    • contact_phone: The contact phone number.
  4. Contact Name: Shows the contact’s name as it appears in the group they were part of. Contact names may vary for the same number between groups.
  5. Phone Number: Clicking the contact’s number opens the Phone Number Lookup tool, where you can view opt outs, DNC status, groups, campaigns, and event history. Read more in our guide: Contact Phone Number Lookup.
  6. Left At: The date and time when the voicemail was received in your local time zone.
  7. Campaign: Displays the campaign the contact responded to. Blue icons indicate ThruTalk campaigns; green icons indicate ThruText campaigns.
  8. Play: Click the play button to listen to the voicemail. Playback controls include volume, download, and speed adjustment options.


Greeting

In the Greeting section, you can customize the voicemail message that plays when a contact calls the number used in your ThruTalk or ThruText campaigns.


This image shows the greeting section of the voicemail page, where you can set a custom greeting for contacts who call the number they were texted or called from in GetThru


To create your own message, click Edit. Once saved, you can click Revert to Default anytime to go back to the original system message. 


To ensure the automated greeting pronounces names or phrases correctly, write them phonetically. For example, the name Nguyen is often mispronounced by automated systems. Write it like this to ensure the correct pronunciation: "Hi, you've reached Representative Win for Congress. Please leave a voicemail after the beep and we will get back to you soon! Have a great day!"