Assignments in ThruTalk
Once you have accepted an invite, select your organization from Your Organizations (View All) or the hamburger dropdown in the upper right corner of your screen. After entering the organization, you can view your assignments in that account.
You will automatically be shown your texting assignments. You will need to click on the "Calling" button on the top bar to view your calling assignments.
You will see a list of campaigns for this organization that you've been added to as a caller.
If the campaign is closed for calling, the opening time will be displayed in the Status section.
You can click the Preview Script link to go through it before calling.
If you are ready to begin, click the "Start Calling" button.
If your calling assignment isn't showing
If you navigate to your assignments and you either don't see any assignments or you don't see the assignment you're looking for, first check that you're logged into the right organization/account. You can confirm this by checking the name of the organization in the header before the word Assignments. You can look at the assignments in other organizations by switching between organizations.
Other reasons for the assignment not showing include:
- If the end date of the assignment/campaign has passed
- The assignment/campaign has been paused or archived
- You haven't been added as a caller to the assignment/campaign
- You are on the ThruText side of the account (see below)
The organization's admin can confirm if one of the above is true for your assignments. If you've checked in with them already and your assignment is still not showing, please send an e-mail to email@example.com with your organization name, assignment name, and the e-mail address on your profile if it's different than the e-mail you're sending from.
How to switch from texting to calling assignments
To check which side that you are looking at (ThruTalk or ThruText), you can look at the URL in your browser. If you are on the ThruTalk side, you will see "talk/calls/assignments" at the end. If you are on the ThruText side, you will see "client/assignments" at the end. To switch from a texting assignment to a calling assignment click the "Calling" button on the top of the screen.
Click here for more information about switching between organizations.