Prepare to Make Calls in ThruTalk

ThruTalk lets you make calls right from your computer or phone. Before you begin, ensure your setup supports a clear and stable calling experience. This guide is for new callers and the admins who support them. We’ll show you how to confirm your assignment, preview your script, choose Phone or Computer Audio, and set up your browser and devices.


TABLE OF CONTENTS


Before You Call: Confirm Your Assignment

Make sure you’re in the correct organization and can see your calling assignment.

  1. From the top bar, open Calling to view calling assignments.
  2. If you don’t see the assignment you expect, confirm you’re in the right organization and account.
  3. If the assignment is closed, the Status will show when it opens next.
  4. If you still don’t see it, check with your admin or see Troubleshooting below.

Assignments page with the Calling tab highlighted showing one assignment card labeled ‘Closes in 10 minutes,’ with ‘Preview Script’ and ‘Start Calling’ buttons.


Preview Your Script

Previewing helps you get familiar with the question flow and any special actions.

  1. On your Calling Assignments page, select Preview Script next to the campaign.
  2. The calling window opens in preview mode. Scroll through each question and try entering responses.
  3. If your admin uses features like Instant Follow Up or PatchThru, look for those parts of the script in preview so you know what to expect.
  4. Start talking as soon as the contact name is displayed in the right-side panel, under Contact Details. That visual cue means you’ve been connected. You may hear a brief beep a moment later, use it as a backup cue, not the trigger to begin.
  5. When you're ready to make calls, click Start Calling to proceed to the next step or click the GetThru logo above to return to Your Organizations. 
If your admin enabled Instant Follow Up, you can enter your own phone number in the script preview to see what the text looks like on a phone.


What You Need To Make Calls

You’ll use two tools for every call:

  • Your Browser: To open ThruTalk, view the script, and record responses.
  • Your Audio Connection: How you speak and hear (either through your computer’s microphone/speakers or through your phone).

You can do both from a single device:

  • All-in-one on a computer: Use a desktop or laptop browser for the script and choose Connect with my computer for audio.
  • All-in-one on a mobile device: Use your mobile browser for the script and choose Connect with my phone to talk on that same device (a headset is recommended so you can speak and read the script comfortably). For information on how to use a mobile device to view the script and record a response, see our guide: How to Make Calls in ThruTalk on Mobile Devices - Step by Step.

You can also split devices, keep the script open on a laptop while ThruTalk calls your mobile phone. 


Internet Connection

A stable internet connection helps prevent echo, delays, and dropped audio, especially if you use Computer Audio. To help reduce bandwidth use, close all unnecessary tabs and apps. Keep only your ThruTalk tab open and quit any heavy internet users, such as streaming video or music, video meetings, large downloads/uploads, and cloud backup/sync tools.


Browser

Your browser is always required to access the script and control the calling session.


Supported Browsers

  • Chrome, Firefox, Edge, and Safari are supported.
  • Internet Explorer and Opera are not supported.

Before You Start

  • Update your browser to the latest version.
  • Plug in your headset before opening your assignment so it’s detected.
  • Temporarily disable VPNs or strict firewalls that may block real-time audio.

How Your Browser Works With Audio

  • If you choose Computer Audio, your browser handles both the script and the audio. Keep the tab open and allow mic access when prompted.
  • If you choose Phone Audio, your browser still stays open to show contact info and record responses while your phone handles the audio.
  • Calling on a mobile device? Open your mobile browser, sign in, and you can handle both the script and audio on that one device. A headset or headphones make this easier.

For other browser information, see our guide, Browser Troubleshooting.


Audio Connection

You can connect with Phone Audio (ThruTalk calls your phone) or Computer Audio (use your computer’s mic/speakers or headset). Pick the option that gives you the most stable audio in your current environment.


Phone Audio

Use Phone Audio if your internet is limited, your computer mic/speakers are unreliable, or you prefer using a phone or landline.

  1. On the How would you like to make calls? screen, choose Connect with my phone.
  2. Keep your phone nearby and ringer on—ThruTalk will call you to start your session.

If your phone doesn’t ring: See My Phone Isn’t Ringing in Troubleshooting.


Use A Different Phone Number

If you want ThruTalk to call a different number for this session (for example, a landline near you):

  1. On the How would you like to make calls? screen, select Use a different phone number under My Phone.
  2. Enter the temporary phone number you want to use and select Use This Phone Number.
  3. You’ll return to the connection screen; choose Connect with my phone to continue.

Note: This updates the number ThruTalk calls for this session. To permanently change the number on your profile, update your User Profile separately.


Computer Audio

Use Computer Audio if you have a reliable internet connection and a headset or earbuds with a microphone.

  1. On the How would you like to make calls? screen, choose Connect with my computer.
  2. Allow your browser to access your microphone when prompted.
  3. Select the correct audio source and test if it is picking up sound with the sound bar (Mac/Chrome example shown).
  4. Click Allow while visiting the site.
  5. When ready, click Ready to Make Calls.

Browser mic-permission popup for getthru.app with a microphone device selector (1), permission choices including ‘Allow while visiting the site’ (2), and the ThruTalk screen showing a ‘Ready to Make Calls’ button (3).

If you deny microphone permissions, you'll be redirected to the assignments page, and an error will be displayed: You must allow microphone permissions to use the browser, which indicates that you need to grant permissions to access computer audio.


Troubleshooting

My Phone Isn’t Ringing

If you’re on the We’re calling you page and your phone doesn’t ring:

  • Select My phone isn’t ringing to review your connection info.
  • If the number is wrong, select Change phone number, enter the correct number, and try again.

If we receive a voicemail on your phone, you will be redirected to the How would you like to make calls? section and showed an error. 

  • Confirm that your phone connection is reliable and your ringer/volume are on.
  • Turn off any setting for silence unknown phone numbers.
  • Save the phone number shown after ThruTalk will call you from on your phone. 
  • Try again. If issues persist, switch to Connect with my computer or contact Support.

How would you like to make calls?’ dialog with ‘My Computer’ and ‘My Phone’ options and buttons ‘Connect with my computer’ and ‘Connect with my phone’; a top error banner reads, ‘Error! Something went wrong. Please ensure your phone is set to receive calls and try again, or select “Connect with my computer.”


I Don’t See My Calling Assignment

If your calling assignment isn’t visible:

  • Confirm you’re in the correct organization/account.
  • Check whether the campaign is closed, archived, or not yet opened.
  • Make sure you’ve been added as a caller.
  • If you’re viewing texting assignments, switch to Calling on the top bar.
  • If you still can’t find it, contact your admin or reach out to Support with your organization and assignment names.GetThru ‘Calling’ page with the Calling tab highlighted and the message ‘No Active Calling Assignments.’


Next Steps