How to Manage Your Do Not Call List

Managing your Do Not Call list ensures your team avoids calling people who have requested not to be contacted. In ThruTalk, this helps your campaigns stay compliant and respectful of contact preferences. This guide walks you through uploading phone numbers in bulk, adding them during a call, and reviewing them later.

TABLE OF CONTENTS

• How to Manage Your Do Not Call List
  • Do Not Call Overview
  • Adding to Your Do Not Call List
  • Exporting Your Do Not Call List
  • Adding a Do Not Call Number During a Call

Do Not Call Overview

You can manage your Do Not Call list on the Do Not Call page, located in the ThruTalk Tools left sidebar.

Adding to Your Do Not Call List

• Enter the phone number(s) into the Input Phone Numbers field. (If adding more than one number at a time, you must separate the entries by comma or line break.)
• Click Add to Do Not Call List
• See a confirmation message. 

The Phone Number Lookup tool under Account Tools allows you to add an existing contact to the Do Not Call list or remove a phone number from it. For a full walkthrough, open Contact Phone Number Lookup.

Exporting Your Do Not Call List

You can export your Do Not Call list from the Do Not Call or Exports pages within the ThruTalk Tools section of your account. Please refer to the guide ThruTalk Export Types for details on the information included in your export.

• From the Do Not Call page: Click Export List to download a CSV of all numbers on your list. The number of contacts will be displayed next to the button.
• From the Exports page: Select the export type Account do not call and click New Export to generate the Do Not Call list. To download the generated file, click the Download button.

You can also access your Do Not Call list via nightly S3 exports. To learn more about S3 exports, review the guide Nightly S3 Export Delivery. 

Adding a Do Not Call Number During a Call

During a call, users can click Add to Do Not Call List in the top right of the screen, then select Do Not Call to confirm.

For information on how Do Not Calls are synced to VAN on VAN-integrated campaigns, see our guide VAN Sync Responses - Do Not Call. 

NOTE - Contacts added to the Do Not Call list are not opted out of ThruText. Contacts added to the opt out list remain callable in ThruTalk. To learn more, see our guide on Opt Out Management.