Calling Hours Overview
ThruTalk Managed Calling Hours help you reach contacts efficiently while keeping dropped calls low. During these hours, our Support team actively manages dialing speed so your callers connect faster with fewer missed pickups. Use this guide to see when managed hours apply and what happens if you dial outside of them.
TABLE OF CONTENTS
- What Are Managed Calling Hours?
- Managed Calling Hours
- Dialing Outside Managed Hours
- Campaign Open Hours and Time Zones
- Getting Help
What Are Managed Calling Hours?
Managed Calling Hours are times when GetThru staff monitors and adjusts ThruTalk dialing speeds to reduce wait times and prevent dropped calls. For more information about throttles, review our guide ThruTalk Dial Pacing.
Key Terms
- Throttle: The setting that controls how quickly calls are placed.
- Drop: A call where a contact answers but no caller is available.
Managed Calling Hours
Standard:
9:00 am - 8:00 pm ET | Monday - Friday
11:00 am - 7:00 pm ET | Saturday - Sunday
Expanded for 2025 Election:
| Date(s) | ThruTalk Dial Pacing |
|---|---|
| Starting Oct 6 (Mon–Fri) | 9 am - 11 pm ET |
| Oct 25–26 (Sat–Sun) | 10 am - 8 pm ET |
| Week of Oct 27 (Mon–Fri) | 9 am - 11 pm ET |
| Nov 1–2 (Sat–Sun) | 9 am - 11 pm ET |
| Nov 3–4 (Mon–Tue) | 8 am - 11 pm ET |
Dialing Outside Managed Hours
If your campaign is configured to run outside Managed Calling Hours, it will still dial using a standard throttle. Support does not manage pacing during these times.
Campaign Open Hours and Time Zones
Campaigns can be open from 8:00 AM to 9:00 PM in the time zone you select for the campaign. In ThruTalk, you’ll choose:
- Dates and Times (campaign schedule)
- Time Zone (e.g., Eastern, Central, Mountain, Pacific)
- Daily Open/Close Time
These settings determine when users can place calls and help you plan around Managed Calling Hours.
Getting Help
If you have questions about throttles, scheduling, or live performance:
- Chat with us in-app during Support hours
- Email support@getthru.io anytime