GetThru Support
Check out these helpful links for solutions, guides, and best practices for all your P2P texting and calling needs.
GetThru Help Centers
Check out our new Help Centers!
- GetThru Help Center is where all of our guides are located.
- ThruText Help Center is where all of our ThruText guides are located.
- ThruTalk Help Center is where all of our ThruTalk guides are located.
GetThru Support Hours
Current through October 27th, 2024:
Ticket Support:
- 9 am - 10 pm ET | Monday - Friday
- 11 am - 7 pm ET | Saturday - Sunday
Live chat:
- 11:00 am - 7:00 pm ET | Daily
Standard ThruTalk managed calling hours:
- 9 am - 11 pm ET | Monday - Friday
- 11 am - 11 pm ET | Saturday - Sunday
Starting October 28th through November 5th, 2024: Election 2024 GOTV Hours
Starting November 6th, 2024, until further notice:
Ticket Support and ThruTalk managed calling hours :
- 9:00 am - 8:00 pm ET | Monday - Friday
Live chat:
- 11:00 am - 7:00 pm ET | Monday - Friday
Adjusted Holiday Support Hours:
Our Support Team will be unavailable to respond to tickets and chats or manage dial pacing in observance of the following days:
- Thanksgiving - Thursday, November 28th & Friday, November 29th, 2024
- Christmas - Wednesday, December 25th, 2024
- New Year’s Day - Wednesday, January 1st, 2025
The Support Team will observe adjusted hours on the following days for Winter Break:
- Thursday, December 26th and Friday, December 29th - 11-7pm ET
- Monday, December 30th and Tuesday December 31st - 11-7pm ET
Utilizing GetThru Support
Tips for sending in a support ticket.
Ask a question through a new ticket.
Check Ticket Status is for checking all previous tickets.
Livechat on GetThru.app for all your troubleshooting needs.