ThruText Onboarding


Your account is all setup, and we wanted to send you a proper welcome. We’re thrilled to be working with you, and we want to help you get the most out of ThruText, starting with this guide. 


Initial Checklist To Start Texting

Log In to the ThruText Admin Console

  • You should have an invitation in your inbox to be an owner on the account. If this is your first time using ThruText, you'll need to fill out a short form to create a user profile.
    We recommend bookmarking this link to log into your ThruText account: getthru.app/login.
  • Need help logging in? See if any of our Troubleshooting Issues at Login/Signup tips do the trick. If not, send a note to support@getthru.io.


Complete your 10DLC Brand & Use Case Registration

  • Once logged in, select Brand & Use Case Registration from the left side menu under ThruText Tools. Fill out your brand and use case registration ASAP. Your account can only send text messages once it has undergone the use case manual vetting process, which is estimated to take 3-12 business days. 
  • Contact support if your Brand Registration submission isn’t accepted on the same day. You can find step-by-step instructions in our Brand Registration Page guide.
    • If you are a political campaign, party, or PAC, you must complete the Campaign Verify registration process to acquire a Campaign Verify Token. The token must be applied to the account before selecting a use case. For detailed instructions, check out our Campaign Verify guide.
  • Choose one use case from the list of available use cases. More detailed use case descriptions and instructions are available in our Use Case Registration guide.
    • If you are creating a privacy policy for the first time, we recommend connecting with our support team at support@getthru.io to review your privacy policy prior to publishing it to your website. This will ensure that your privacy policy meets the requirements for manual vetting.
    • If your use case is pending the next day, please look for an email from support@getthru.io with the next steps. 
    • If your use case is registered for more than five business days, contact support for more information on timelines. 
    • Once it is ready, the yellow status will change to a green "Approved" on the 10DLC page, as noted in this guide: Use Case Status. 


Load Your Groups, Build Your Campaigns, & Invite Your Team

  • To set up the two-way VAN sync, you'll want to follow the steps listed in our Getting Started with GetThru VAN Integrations guide.
  • We’ve got some great Admin training videos about how to upload a group of recipients, how to launch a campaign, and more — these should help you get your first list and campaign up and running quickly.
  • Make sure to review the SMS and MMS best practice guides
  • Review our Invitations guide for more information on inviting admins and texters to your ThruText account.
  • Texting with ThruText as a sender is super-easy -- and this short training video will help your senders get started.


Get Help Along the Way

We’ve developed a comprehensive set of support documents and materials for senders and texters, which you can find in the support section on our website. There are three ways to submit support requests:

  • By email: support@getthru.io
  • From the website: Click Support in the top right corner of any ThruText page, and you will see an option to submit a ticket.
  • From chat: To access chat on getthru.app, click on the button in the bottom-right corner of your screen. Chat is available weekdays from 11 am - 7 pm ET.


A note on support requests: Please do initiate support requests using those tools, as it helps us keep track of our clients' needs. Our support hours are 9 am to 8 pm ET Monday-Friday. During that window, we respond to critical issues within 2 hours, but generally much faster than that.


Billing: You'll get an email from our billing tool Method with your invoice, which you can make payments directly from. Invoices for a given month's usage will be emailed out in the first half of the following month. For Example, invoices covering March will be sent in the first half of April. For questions on your contract and plan type, please email our billing department at billing@getthru.io. 


See these guides for per-segment pricing guidance before starting Texting:


Please let us know if you need any assistance. Happy texting!