Dialing Hour Enforcement
Dialing hour enforcement ensures contacts are not called outside of the safe calling hours of 8 am to 9 pm local time. In this guide, we will review the details of that process within our system.
How it works
Our system prevents phone numbers from being dialed if the contact's area code does not match the time zone selected for the campaign and falls outside of 8 am-9 pm local time when the dial is attempted.
For example, if you upload a group list that includes PT phone numbers, but set the campaign to start calling at 9 am ET, the PT phone numbers will not be dialed since that would be 6 am local time, which is outside the safe calling range.
NOTE - It is very important to select the correct time zone for your campaign. Dialing hour enforcement is based on the selected campaign time zone.
- Example: If you have a list of CT contacts and set the campaign to PT, the CT contacts will only be called within the safe dialing hours (8 am PT to 6 pm PT) and you will no longer be able to call them until 9pm local time. If needed, you can click the “Edit” button within the Campaign Review page to edit an active campaign’s time zone after launch.
How they appear in exports
Any phone numbers not dialed due to dialing hour enforcement will be listed in exports as "Not dialed." For a full breakdown of call results, please review our guide, Call Results.
If you need to reattempt calling the phone numbers that were listed as "not dialed," you can do so using the following steps:
- Download your campaign export
- Filter by the "not dialed" phone numbers
- Create a new group of the "not dialed" phone numbers found in the file
When creating a campaign to dial the “not dialed” group, we recommend creating a campaign that is set for a calling window that will fall within the 8am to 9pm safe calling period for all time zones. To accomplish this, one should set the calling window to be 11 am ET to 9 pm ET (8 am PT to 6 pm PT).
Please reach out to us at support@getthru.io if you have any questions.