ThruText & ThruTalk Onboarding
Greetings from the GetThru support team! Your account is set up, and we wanted to send you a proper welcome. We’re thrilled to be working with you, and we want to help you get the most out of GetThru, starting with this email.
Log in to your GetThru Account
- Your GetThru account is located at the following URL, we recommend bookmarking it at: getthru.app/login
- You should have an invitation in your inbox to be an owner on your account. If this is the first time you're using GetThru, you'll need to fill out a short form to create a user profile.
- Need help logging in? Refer to our guide, Troubleshooting Issues at Login/Signup. If you require further assistance, please email support@getthru.io.
ThruText: Complete your 10DLC Brand & Use Case Registration
- Once logged in, select Brand & Use Case Registration from the left side menu under ThruText Tools. Fill out your brand and use case registration ASAP. Your account can only send text messages once it has undergone the use case manual vetting process, which is estimated to take 3-12 business days. Review our guide What is 10DLC? for more information.
- Brand Registration: Contact support if your Brand Registration submission isn’t accepted on the same day. You can find step-by-step instructions in our guide on Brand Registration.
- If you are a political campaign, party, or PAC, you must complete the Campaign Verify registration process to acquire a Campaign Verify Token. The token must be applied to the account before selecting a use case. For detailed instructions, check out our Campaign Verify guide.
- Use Case Registration: Detailed use case instructions are available in our guide on Use Case Registration.
- Review our guide, Website Requirements for Manual Vetting, for detailed information. Connect with our support team at support@getthru.io for any questions.
- Review our guide, Use Case Registration - Section: Use Case Statuses and How to Know Vetting Is Complete, for information on tracking your use case submission.
Getting Started Check List
- Log in to your GetThru Account: https://getthru.app/login
- Review our guide, How to Invite Users, for information on adding your team.
- If using VAN: Complete your VAN integration. See our guide, GetThru VAN Integration Overview, for detailed information.
- Load your Groups. Refer to our guide, Uploading a Group, for step-by-step instructions.
- For more information on getting started with ThruText, review our guide, ThruText Welcome Email.
- Complete your 10DLC Brand & Use Case Registration. Refer to the guides in the 10DLC Requirements folder for all details.
- Get a dedicated phone number. Read our guide, Dedicated Phone Numbers for US Accounts, for more information.
- Review the Text Messaging Best Practices guide.
- Build your ThruText Campaigns. For step-by-step instructions, use the guide Launching a ThruText Campaign.
- Start Texting! The guides in the folder, Message Sending, will help your senders get started.
- For more information on getting started with ThruTalk, review our guide, ThruTalk Welcome Email.
- Build your Scripts. See our guide, Creating a ThruTalk Script, for detailed instructions.
- Build your ThruTalk Campaigns. Read our guide, Launching a ThruTalk Campaign, to learn more.
- Review training materials with Callers. The guides in our folder, How to Make Calls in ThruTalk, will walk them through all the steps.
- Review the guide, ThruTalk Phone Bank - Step-by-Step, for all the steps to run a phone bank.
- If interested in using PatchThru, check out our guide, PatchThru Step-by-Step for Admins.
- Let us know if you would prefer to hide your contact's personal information from callers. See our guide, Hiding Contact Phone Numbers in the Application, for details.
Get Help Along the Way
Support: We’ve developed a comprehensive set of support documents and materials for users and admins. There are three ways to submit support requests.
- By email: support@getthru.io
- From the website: Click Support in the top right corner of any GetThru page, and you will see an option to submit a ticket: https://help.getthru.io/support/tickets/new. See our guide, Submit and Track a Support Ticket, for details.
- From chat: To access chat on getthru.app, click on the button in the bottom-right corner of your screen. Chat is available weekdays from 11 am - 7 pm ET. Refer to the guide, Live Chat on GetThru.app, for more information.
Please initiate support requests using those tools, as it helps us help you as quickly as possible! Our support hours are 9 am to 8 pm ET Monday-Friday. During that window, we respond within 2 hours, but generally much faster than that.
Billing: You'll get an email from our billing tool Method with your invoice, which you can make payments directly from. See our guide, Using Method to View Billing Details, for more information. Invoices for a given month's usage will be emailed out in the first half of the following month. For Example, invoices covering March will be sent in the first half of April. For questions on your contract and plan type, please email our billing department at billing@getthru.io.
See these guides for per-segment pricing guidance before starting Texting:
Please let us know if you need any assistance. We look forward to working with you!