Redacting a contact's information


GetThru offers a privacy feature that allows you to hide a contact's phone number from the admin and user interface. With this feature, admins can enjoy an increased level of privacy and control over contact information, ensuring that contact phone numbers remain confidential from callers.


How Redact Contact Information Works

The Redact Contact Information feature is disabled by default for new accounts. When disabled, a contact's phone number will show in ThruText and ThruTalk. In ThruText, a contact's phone number can be found in the Conversations Manager, which is accessible by users with moderator permissions or higher. With this feature enabled, the space under the contact's name will simply be blank.


Screenshot of the ThruText admin messenger with a green rectangle around a contact's phone number at the top of the page.


In ThruTalk, a contact's phone number will show in the calling interface for users with any permission level. When this feature is enabled, the sidebar will show "[number redacted for privacy]" where the contact's phone number would typically appear. 


Screenshot of the calling interface with the phone number hidden at the top of the screen and in the rightside Contact Details section by the text "Phone number redacted for privacy."


Clicking on the Copy button from the sidebar will only copy the text, "[number redacted for privacy]".


Screenshot of a a green rectangle around a green 'link' icon to the right of the redacted phone number in the Contact Details section.


Enabling this Feature

This feature can be added to your account at no extra cost. This account-wide feature will apply to all active and new campaigns once enabled. To enable this feature, please contact [email protected] and ask for the Redact Contact Information feature.