Obtaining data on all calls in a defined timeframe
Account-level ThruTalk exports allow you to pull data for all campaigns with dials made during the export's requested start and end date. All timestamps within exports are based in UTC time zone.
For information on campaign-level ThruTalk exports, click here.
ThruTalk Exports can be accessed by clicking on "Export" in the ThruTalk Tools leftside menu.
To select which export type you want, toggle the pulldown menu at the top right of the account-level exports page.
Please refer to this guide on the difference between call results and script results in relation to the starting question.
Types of Account-Level Exports
Account Campaign Dials
The Account Campaign Dials export gives you an overview of the campaigns across your account. These exports produce call results and script data for all campaigns with dials made during the export's requested start and end date in separate files.
NOTE - Exports must be downloaded for each campaign separately.
When requesting an export, set the Export Type, the Start Date, End Date, and click on "New Export."
Once the export is finished, click "Download" to review your processed file.
Account All Dials
The Account All Dials data overlaps with the Account Campaign Dials export, but provides call results without script results for all campaigns within one csv file. Account All Dials provides the top-level picture of how calling activity is performing as a whole and what call result outcomes your organization gets at what percentages.
Account Do Not Call
The Account Do Not Call export provides a list of all contacts that have requested to be added to the Do Not Call list for the account. For more on Do Not Call list management, click here.