Understanding the Download Protection Error


Export links in GetThru allow you to securely download data from your account. These links are time-sensitive for security reasons. If you see a Download Protection Error, it simply means the link has expired. Just refresh the page and click Download again to get a new copy.


After generating an export, a Download button will appear on the page, such as in the image below.

This image shows the download button that appears after you generate an export.


Export links expire after a short time. If you click one after it has expired, you’ll see the following error.


This image shows the error that appears when you click on a download link that has expired.


To fix the issue, just refresh the exports page and click Download again. The export should now download as expected.


This error may occur for the following export types if the link is not used quickly: